Terms

1. All references to The Company or we, us, and our in this document are references to Robert Langford Ltd.

1. Our website www.robertlangford.co.uk is the property of Robert Langford Ltd. The contents and copyright are held by us. Any reproduction of images and contents without our consent is not allowed.
2. Whilst every effort is made to make sure that the content of the website is correct and accurate, we do not warrant this fact.
3. Our website may feature lifestyle photographs of designs and colourways which are limited stock or discontinued.

1. Please note that the colours of the items displayed in our photos may vary slightly due to differences in monitor settings and browser displays. While we strive to provide accurate representations of our products, we cannot guarantee that the colour you see will be exactly as it appears on your screen. If you have any questions about the colour or need further clarification, please feel free to contact us.
2. Hand crafted and hand finished items, especially items made using natural materials, may vary slightly in shade, colour and texture .
3. If required, samples of the finish can be provided upon order to ensure satisfaction.
4. Handmade product sizes can vary slightly from published sizes depending on the fabrics they have been manufactured in, and fillings requested.

1. Customers based on the UK mainland are able to place orders through our online platform, by e-mail, telephone or by visiting our showrooms.
2. Customers based in Northern Ireland and other countries are able to place orders by e-mail, telephone, or by visiting our showrooms.

1. Retail prices are quoted in UK sterling and are inclusive of VAT (where applicable) at the current rate, and are correct at the time of posting the information.
2. Trade prices are quoted in UK sterling and are exclusive of VAT
3. Robert Langford Ltd reserves the right to change prices as deemed necessary and without prior notice.
4. For orders placed for delivery outside of the UK, we will require proof of export before any VAT can be returned. In these cases, the invoices will be raised including VAT and we will require full payment of the invoice before we release the goods for shipment.
5. International orders may be subject to the relevant import taxes, customs duties, and fees of the destination country. Robert Langford Ltd is not liable for any such taxes, duties or fees.
6. If additional discounts are negotiated at point of order, they will always be subject to up front payment of the order.

1. Quotes/proformas are issued upon request via the online platform or by e-mail.
2. Quotes/proformas are valid for one calendar month after they are issued.
3. Once payment has been issued against a quote/proforma, it is considered to be an order.
4. Stock product is not reserved against quote/proformas and will only be allocated once payment is received.

1. Orders can be placed through our online platform (location permitting) or in writing via email or printed order.
2. We cannot accept responsibility for any errors that may occur when orders are placed verbally.
3. Orders placed by the buyer are an offer to purchase, and a contract is only formally created once your offer to purchase is accepted by us.
4. It is the responsibility of the buyer to ensure the accuracy of the order details before confirming the purchase.
5. In-stock goods are only allocated once payment has been received. Stock cannot be reserved.
6. When the buyer places an order with us and initial payment has been received, it is understood that the purchase is confirmed. Any subsequent changes to the order by the buyer may be subject to additional charges.
7. By making payment, the buyer agrees to our terms and conditions.

1. We accept payment in GBP by way of bank transfer, credit or debit card, or our online payment system (location permitting).
2. We do not offer credit terms.

1. Online orders: Full payment at point of order.
2. Stock Orders: Full payment at point of order.
3. Back Order Stock: Either full payment or a 50% deposit with balance due upon arrival of stock.
4. Made to Measure Orders: First order, full payment at point of order.
   Subsequent orders, 50% deposit with balance on completion of goods
5. Mixed Stock/Made to Measure Orders: First order, full payment at point of order.
   Subsequent orders, 50% deposit with balance completion of goods.
6. Bespoke Orders: Full payment at point of order.
7. Third Party Payments Trade customer’s end user paying the trade customers invoice on their behalf: Full payment at point of order.
8. All goods remain the property of Robert Langford Ltd until all monies owing have been paid.

1. Cancelling Orders: Once payment is received, the buyer can cancel the order within 48 hours and will receive a refund of any monies already paid.
2. Stock orders: If cancelled after the 48-hour cooling off period, orders will be subject to a 20% restocking fee. This fee will be applied against the payment made and the balance refunded (retail) or store credit passed (trade).
3. Made to measure Orders: (If cancelled after the 48-hours cooling off period): If paid in full, the cancellation fee will be 50% of the value of the order to cover any frame work and fabric that may have been made or cut. This fee will be applied against the payment made and the balance refunded.
4. Made-to-Measure: Orders cancelled after the 48-hour cooling off period: The 50% deposit is non-refundable.
5. Abandoned Orders: Orders placed and paid that have not been delivered or collected within 6-months of completion, and where the customer cannot be contacted, will be considered cancelled and the payment held to offset costs.
6. Changing Orders: We understand that there may be changes in specifications during the processing of an order, especially with made-to-measure projects.
7. If components we have ordered to fill the order have arrived, frames have been made, or fabric allocated, dispatched and cut, there will be costs involved to make the change.
8. Please contact our support team and we will deal with every request individually.
9. We reserve the right to treat any changed order as cancelled if the costs involved to make that change are disputed by the buyer.

1. Force Majeure: civil war, insurrection or riots, fires, floods, explosions, earthquakes or serious accidents, epidemics or the quarantine restrictions, all acts of government or any other civil or military authorities, regulations or orders affecting materials, facilities or equipment necessary for completion of the product, strikes, staff problems causing the shutdown, slowdown or interruption of work. Delays caused by late shipments due to weather, port congestion or overcrowding of vessels do occur. We do not accept liability for delays that are wholly outside our control.
2. There may be charges for storage fees in the case of a client delaying an order. These will be added to the client’s final invoice on completion of the order / manufacture.
3. (Also see section for Storage later in document. There is some confusion with it)

1. Deliveries are only offered for UK mainland orders.
2. Deliveries will only be arranged once full payment has been received for the order,
3. Types of deliveries offered:
   1. 2 or more person, unpack, place and removal of packaging from site.
   2. Curb side or doorstep box drop only. 

1. This service will be undertaken by the Robert Langford Ltd team, or one of our trusted logistics partners, depending on the client’s location.
2. Although we will endeavour to accommodate your date and time requests, as is standard, the timing of the delivery will be subject to our weekly schedule and will be advised by the end of the week before.
3. We can offer a dedicated transport option that allows clients to specify and exact date and time of delivery. This service will be priced accordingly.

1. We offer an installation service for our headboards, and an assemble service for our upholstered beds in Greater London and the home counties.
2. We can arrange for this service outside of the home counties or internationally, and will be happy to quote accordingly.
3. We are unable to undertake any electrical work. it is the buyer’s responsibility to arrange for an electrician to attend site to wire up switches or plug points.
4. We are unable to install art, mirrors or items manufactured by other suppliers.

1. This service will be undertaken by a Robert Langford Ltd team or one of our trusted logistics partners, depending on location.
2. Please note, some deliveries will be packaged on a pallet.
3. This is a one-person delivery service and assistance may be required to unload the product.
4. Although we will endeavour to accommodate the client’s date and time requests, as is standard, the timing of the delivery will be subject to our weekly schedule and will be advised by the end of the week before.
5. We can offer a dedicated transport option that allows clients to specify and exact date and time of delivery. This service will be priced accordingly.

1. Accurate delivery address and post code has been supplied and double checked.
2. The delivery is to a ground of first floor property, or a property with easy lift access. Please let us know if this is not the case so that we can quote accordingly.
3. Access to the site, and into the room, has been checked. We will provide a site visit service should it be required, POA.
4. The space we are delivering into is cleared of any existing furniture. Should the buyer like existing furniture moved to another area onsite, or removed for storage or disposal, please let us know and we will quote for this service accordingly.
5. Parking is available either onsite, outside of the property, or dedicated delivery bays/slots have been booked by the buyer in advance of our arrival.
6. The buyer has arranged for lifts, flooring or delicate wall finishes to be protected prior to the delivery.
7. The buyer removes items of furniture, art, lighting of decorative items that may obstruct the delivery process prior to the delivery being made.
8. The buyer inspects the delivery route with our delivery team prior to the delivery commencing, and any existing damage to walls, flooring or existing furniture photographed and acknowledged.
9. Our delivery teams are insured to handle Robert Langford Ltd product only. We will not be able to assist with the movement of product from other suppliers.
10. The buyer, or designated representative, is on site to advise where the goods should be placed, or a clear floor plan supplied detailing the required layout,
11. We reserve the right to refuse to make the delivery to the site if we have any concerns regarding the above points, or the site is deemed unsafe or incomplete.

1. Deliveries cancelled by the buyer within 24 hours of scheduled delivery will be charged at the full cost.
2. Once arranged and accepted, should nobody be on site to accept delivery on the day, the delivery will be charged at full price,
3. In the unlikely event that we have to cancel a delivery, we will endeavour to alert the buyer at least 24 hours in advance, and every effort will be made to reschedule the delivery at the earliest opportunity.

1. Collections can be made from our head office address or our stock storage warehouse during working hours.
2. Collections outside of these times can be accommodated with sufficient warning. Out of hours charges will apply.
3. We are not able to offer collections from our showroom locations due to space constraints, and health and safety regulations.
4. Collections should be booked at least 24 hours before arrival.
5. Orders are packaged for dedicated UK mainland transport as standard. Additional packaging or palleting suitable for grouped collection or courier services can be arranged. Please let us know and we will price accordingly.
6. Goods for collection will be unpacked, checked, and photographed prior to the collection taking place. These photographs will be made available to the buyer as proof that the items were dispatched in good condition.
7. Once the goods leave our warehouse, we will not accept any responsibility for transport problems, or handling damage that may occur after collection from our site.

1. Commercial invoices will be issued for all goods being shipped internationally.
2. If the buyer arranges their own shipping, we will offer an ex-works collection service. Please refer to the collections section above.
3. Goods for shipping will be unpacked, checked and photographed prior to the collection taking place. These photographs will be made available to the buyer as proof that the items were dispatched in good condition.
4. Special attention should be given to the appropriate packaging of the order for shipping. Unless the buyer requests that we undertake this, the responsibility for packaging falls to the buyer and their appointed shipping company. We are happy to discuss this in full prior to the order being placed/shipped.

1. We partner with trusted third-party shipping companies who specialise in shipping high value, delicate goods internationally, offering either a white glove or box drop service.
2. We will request a quote from our partners, and this will be passed on to the buyer for their approval.
3. Goods for shipping will be unpacked, checked and photographed prior to the collection taking place. These photographs will be made available to the buyer as proof that the items were dispatched in good condition.
4. We can either invoice the buyer for this shipping service, or our shipping partner can invoice the buyer directly.
5. International orders may be subject to the relevant import taxes, customs duties, and fees of the destination country. Robert Langford Ltd is not liable for any such taxes, duties or fees.

1. In the unlikely event that the buyer reports a piece as damaged on, or after, the delivery or collection,
2. Reports of damage should be reported within 48-hours of us making delivery
3. Where we are requested to deliver to a warehouse or doorstep drop, or the buyer has collected or arranged shipping of the product, it will be the buyer’s responsibility to ensure the goods are fully checked in line with our notice period above.
4. We will not accept liability for damage discovered more than 48 hours after they have been delivered or collected.
5. The damages process is as follows:
6. We will review the QC images taken prior to dispatch.
7. We will review images taken upon delivery, where we have unpacked and placed the goods.
8. After reviewing the QC and delivery images, if we accept that the damage was our responsibility we will, together with the buyer, plan to replace or repair the product as quickly and efficiently as possible at no additional cost to the buyer.
9. If the damage to the product was not out responsibility, we will work with the buyer to come up with a solution, but this will be chargeable on a case-by-case basis.

1. In the unlikely event that our delivery team damages the property or its contents whilst making a delivery:
2. Reports of damage should be reported within 48-hours of us making the delivery
3. We will only entertain damages where our team or third-party partners have undertaken an ‘unpack and place’ service. We cannot be held responsible for any site damages if the client arranged their own team to made the delivery.
4. We will review the following:
5. Were the surfaces adequately protected by the buyer prior to delivery (see delivery T&C’s)?
6. Was the delivery pathway inspected for damage and cleared of any furniture, art, lighting and decorative items prior to delivery taking place by the buyer or representative and our delivery team (see delivery T&C’s)?
7. If all of the above was done, and we accept that the damage is our responsibility, we ask the buyer to obtain 3 quotes for the repairs to be made.
8. We reserve the right to accept the quote of our choice and will settle it, or pass it through our insurance company.

1. What if a product does not able to access the area it is being delivered to?
2. The questions asked will be as follows:
3. Did the buyer request that the Robert Langford team or a trusted third-party partner undertake an access check prior to delivery?
4. If so, has anything been altered or added to the property since the access check was done, for instance, a wall built or doors, joinery or banisters installed that would change the access to the space?
5. The Support Team will work with the buyer to come up with a solution that can be actioned quickly and with the minimum disruption on site.
6. The costs involved with this will be the responsibility of the buyer. This is unless we did an access check, and the site has not been added to or altered.

1. Did the Robert Langford team visit site to measure and template the product?
2. If so, has anything been altered or added to the room that was not on site before, for example cabinetry, doors, power points. Switch or wall lights?
3. The Support Team will work with the buyer to come up with a solution that can be actioned quickly and with the minimum disruption on site.
4. The costs involved with this will be the responsibility of the buyer. This is unless we attended the site to measure or template the product, and that the site has not been added to or altered.

1. Where our client is an interior designer and the goods have been purchased to sell on to a third party, we will have no contractual relationship with the third party. As such, all after sales care will be conducted with our client, and not any third parties with whom we have no contractual relationship.
2. Returns are to be made to our head office address. Please contact our support team for more information.
3. All sales made during promotional or discounted periods are considered final and non-refundable.

1. We operate a 14-day returns policy from when you receive your order.
2. We charge a 20% restocking fee for any stock returned to us.
3. Please contact us to advise us of your intention to return the goods,
4. Goods should be returned in a good condition and in their original packaging.
5. The buyer is responsible for the cost involved in returning the goods to our head office address.
6. Once the goods have been inspected and deemed good to sell, the 20% restocking fee and any return costs will be subtracted from the cost of the product returned and the balance refunded within 14 days

1. We operate a 14-day returns policy from the date that your order is delivered.
2. We charge a 20% restocking fee for any stock returned to us.
3. Please contact us to advise us of your intention to return any goods,
4. Goods should be returned in a good condition and in their original packaging.
5. The buyer is responsible for the cost involved in returning the goods to our head office address.
6. Once the goods have been inspected and deemed good to sell, the 20% restocking fee and any goods return costs will be subtracted from the cost of the product returned and the balance given as store credit towards your next purchase.

1. We are unable to accept returns on made-to-measure items ordered in a customer’s own materials, or our house fabric collection.

1. We are unable to accept returns on bespoke items ordered in a customer’s own materials, or one of our house fabric collections.

1. Outlet showroom or sale items are usually ex-display, slight seconds, or old stock, they are sold ‘as seen’ with no returns possible.

1. Completed goods will be stored for a period of 30-days from the date that they first became available for delivery.
2. After this time, storage fees will be charged.
3. We will use out third-party warehouse partner to handle this storage, and will quote on a case-by-case basis.
4. Planned storage should be paid for in full prior to the commencement of the storage period?)

1. No-one is allowed to advertise or sell any of our goods on their website/s or in any country, without our prior agreement.

1. We do rent items for photoshoots or home staging.
2. Items rented are only product that is in stock.
3. The transport of the items to and from the photoshoot is the responsibility of the renter.
4. The goods are for staging purposes only, and not for day-to-day use.
5. The goods will be inspected before dispatch, and when returned, with supporting images.
6. If the goods are damaged, the full retail price will be applied, less any rental amounts paid.
7. The cost are as follows:
8. A maximum of 15% of the retail price will be charged per week. Longer rental periods will be dealt with on a case by case basis.
9. A 4-week deposit is required at point of rental.

1. You agree fully to indemnify Robert Langford Ltd, our officers, directors, employees, agents and suppliers, against all claims, liability, damages, losses, cost and expenses, including reasonable legal fees, arising out of any breach of these terms and conditions by you, or any other liabilities arising out of your use on this website, or the use by any other person accessing the website using your shopping account and/or your personal information.

1. We always welcome feedback from our customers as it enables us to improve our service. If we should receive a complaint about any part of our service, by phone, e-mail or letter, we assure you that it will be dealt with promptly.

LIMITATION OF LIABILITY AND WARRANTY

1. Your use of this site is entirely at your own risk. No warranties of any kind are given, whether express or implied, including without limitation, any warranty for information, services, uninterrupted access, or products provided through, or in connection with the service, including without limitation the software licensed to the customer and the results obtained through the service.
2. Specifically, we disclaim any and all warranties, including without limitation, any warranties concerning the availability, accuracy or content of information, products or services obtained through this website. This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorised access to, alteration of, or use of record, whether for breach of contract, tortious behaviour, negligence, or under any other cause of action.
3. Furthermore, Robert Langford Ltd shall not be liable for any direct, indirect or consequential loss arising from any breach of duty, breach of contract, negligence or in any other way in respect of any product or service provided by Robert Langford Ltd, whether through this website or otherwise. Liability for any claim in any circumstances shall be limited to the value of the item purchased.

1. The contents of this website are intended solely for personal, non-commercial use and are displayed solely for the purpose of Robert Langford Ltd., our products and services. You are permitted to download or print pages from the website as a record of your visit on provision that you do not reproduce or publish, transmit, distribute, display, modify or otherwise exploit any such material without prior approval of Robert Langford Ltd.

1. Your use of our website is governed by our Website Terms and Conditions. We use your personal information in accordance with our Privacy Policy and are committed to ensuring that your privacy is protected. Please take the time to read these documents, as they include important terms which apply to you.

1. All contracts are conducted in English and by entering into a contract both parties agree to submit to the sole jurisdiction of the courts of England and Wales, in accordance with English law. All of the above does not affect your statutory rights.

1. Upholstery:
   Robert Langford Ltd offer a 10-year guarantee on all our upholstered frames. This covers any flaws or defects in the wood or workmanship of the frame. The guarantee will not cover misuse or improper maintenance, nor natural wear and tear.
   Our fillings and upholstery are covered up to one year.
2. Divan Bases and Mattresses:
   Robert Langford Ltd offer a 5-year guarantee on all our mattresses and divan base frames. This covers any flaws or defects in the wood or workmanship of the frame. The guarantee will not cover misuse or improper maintenance, nor natural wear and tear.
   Our fillings and upholstery are covered up to one-year.
3. Case Goods:
   Robert Langford Ltd offer a 5-year guarantee on all our case goods. This covers any flaws or defects in the wood or workmanship of the frame. The guarantee will not cover misuse or improper maintenance, nor natural wear and tear.