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FAQs & Care

FAQs

Our "In Stock" items can be delivered within 7 days of payment. Our standard "Made-to-Measure" items are 6-8 week lead time from receipt of deposit and fabrics. Bespoke orders are 8-10 weeks lead time.
Yes, all of our designs can be amended to varying extents so please contact one of our team to discuss your needs further on 0207 352 1876
Yes! Please take a look at our website or give us a call and we would be happy to help and post out any samples your require to help you make a decision.
Yes, the majority of our Made-to-Measure items are made in COM. We also have our own House Fabric range if you prefer us to supply the fabric for your order too.
Please send your fabric to our head office- 23a Lombard road, London, SW19 3TZ
A Divan Base is essentially comprised of 2 boxes that are upholstered and clip together onsite. They have a solid platform or a sprung option. The Hand-Built Bed base comprises of a slatted base which comes in 2 sections and fits together onsite. It has fully upholstered side and foot panels so once assembled appears to be in one piece.
Railroading refers to turning the fabric 90 degrees to use it across the piece of furniture. This works well with plain fabrics when being used on a product that is wider than the fabric as it means you won't have joining seams.
As standard, our headboards are fitted to the wall with a split batten (also known as a cleat) Half of the split batten screws into the wall and the other section of the split batten stays attacehd to the back of the headboard to hang onto the wall section. The headboards go all the way to the floor so if there is a skirting board on the wall then we require the dimensions of it so we can do a cut out on the back of the headboard so it can hang flush on the wall. We can alternatively, in most cases, fit the headboard to the bed instead if required.
To pass UK Fire regulations, a fabric either needs to be FR treated or be used with an FR barrier interliner cloth. If the fabric is over 75% natural fibres and has passed a BS5852 Part 1 Source 0 (cigarette) test then we can use it with an FR interliner that we can provide. If the fabric contains 25% or more man-made fibre or has not passed the Part 1 Source 0 test, then the fabric needs to be FR treated prior to coming to us.
Our in-house team deliver across London and the Home Counties. We work with trusted third-party companies to arrange deliveries across the whole of the UK. We can deliver into your nominated shipper for any orders going overseas.
No, our delivery charge is calculated according to a number of factors including location, number of items purchased, floor level and accessibility. The price will vary depending on your situation and order volume, therefore please consult with a team member to get a delivery quote for your order.
We offer an access-check service for a small charge to check the delivery access and can modify our designs to fit into tight spaces as necessary for a surcharge.
Unfortunately we cannot offer weekend delivery.
We usually plan our deliveries 1 week in advance so if you need to change it please let us know as soon as possible. For any changes made less that 24 hours in advance there may be a cancellation fee incurred. We will always try and accommodate your needs as best we can.
We accept payment by BACS, cash or by all major credit and debit cards including American Express.
For stock items we require 100% payment up front. For Made-to-Measure items we require a 50% deposit to start the order and the 50% balance payment prior to delivery.

Yes, some stocked items are available to rent for photoshoots or staging projects. The charge would be a percentage of the advertised retail price per week and the rental would be subject to the piece being used for display or photographic purposes only. Rentals are subject to our T’s and C’s.

Yes, we offer a “try before you buy” service. Select the pieces you would like to see and we will bring them to site and place them for you. All we ask is that you cover the delivery and collection charges if you decide against purchasing them.

Care

Turn your mattress regularly. We recommend every week for the first 3 months and then once a month thereafter turning it north to south and flipping occasionally. Turning your mattress helps the upholstery fillings settle more evenly. Use a mattress protector to extend the life of your mattress. Never use detergents or chemical cleaners as they damage the inner materials. In the case of spillage damp lightly with water.
All loose cushions must be turned and rotated regularly to equalise the wear of them and prolong the life of the cushions. Feather-filled cushions, especially when used as base cushions, require regular ‘plumping’ and flipping. If this is not done their appearance and comfort level may deteriorate.
Prevent build up of dirt with regular vacuuming of items with brush attachment Dry clean only In the case of spillage damp lightly with water. Upholstery should not be exposed to direct sunlight for prolonged periods of time as this may result in the fabric degrading or fading.
Specialist dry clean only Do not use water on velvet in any circumstance as this will damage the piece of the velvet Gentle brushing with a velvet brush can be used to maintain the look of the velvet Velvets can be prone to marking caused by pressure in transit or in use. Most marks can be removed by smoothing the velvet with a soft brush and/or gentle steaming. In some natural velvets, crushing is an inherent characteristic and cannot be removed.
Avoid using any solvent cleaners on wood. To clean, lightly dampen a lint free cloth and rub wood in direction of grain.
Using a lint free cloth, clean using warm water. A glass cleaner or vinegar solution can be used lightly across the top surface of the mirror for more stubborn marks.
Avoid using any solvent cleaners on Shagreen, To clean, lightly dampen a lint free cloth with warm water and rub gently. Dry the surface completely with a clean, dry cloth so no moisture is left on the surface.